Refund policy
LAST UPDATED: JULY 27, 2026
30-DAY RETURN WINDOW
You may request a return within 30 days of receiving your order.
RETURN CONDITIONS
To be eligible for a return, the product must be:
- Unused, unopened, and not installed
- In its original packaging
- In resalable condition
- Returned with the receipt or other proof of purchase
Used, opened, installed, or customer-damaged water filters are not eligible for return unless they arrived damaged, defective, or incorrect.
HOW TO REQUEST A RETURN
To request a return, email us at info@purefridgewater.com and include:
- Your order number
- The product you want to return
- The reason for the return
- Photos, when the product is damaged, defective, or incorrect
Returns must be approved before they are mailed. Products sent without prior authorization may not be accepted.
RETURN METHOD
Returns are accepted by mail only. We do not accept in-person returns at our business address.
After your return is approved, we will email you a downloadable and printable return shipping label along with return instructions.
Please print the label, attach it securely to the return package, and mail the package using the carrier shown on the label.
FREE RETURN SHIPPING
Approved returns include free return shipping within the United States.
PureFridgeWater will provide the prepaid return shipping label. Customers will not be charged for approved return shipping.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the product and packaging.
After reviewing the issue, we may provide a replacement or refund at no additional shipping cost.
EXCHANGES
We do not offer direct exchanges.
To receive a different filter or model, you must return the eligible product and place a new order. Damaged, defective, or incorrect products may qualify for a replacement after review.
REFUNDS
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
NON-RETURNABLE ITEMS
We cannot accept returns for:
- Used, opened, or installed filters
- Products damaged by the customer
- Products without their original packaging
- Products returned more than 30 days after delivery
- Products purchased from another seller
ORDER CANCELLATIONS
Orders may be cancelled before they are processed or shipped.
Once an order has been processed or shipped, it must follow the standard return process.
CONTACT US
Trade Name: PureFridgeWater
Email: info@purefridgewater.com
Phone: +1 272 375 1561
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Business Hours: 9:00 AM–5:00 PM, Monday–Friday