Shipping policy
Order Confirmation
As soon as you place your order, you'll receive an order confirmation email letting you know we've received it in our system. Once your order is confirmed, our team prepares it for shipment from our US-based inventory.
Shipping Charges
We offer free shipping within the USA on every order — no minimum purchase and no additional conditions.
Processing & Delivery (United States)
- Handling time: 1–2 business days (Monday–Friday)
- Transit time: 2–3 business days (Monday–Friday)
- Order cut-off: 5:00 pm EST (New York). Orders placed before the cut-off are processed the same business day.
- Estimated delivery: 3–5 business days
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. You can also track it anytime on our Track Your Order page. If you haven't received a tracking number within 3 business days, please email info@purefridgewater.com.
Carriers
We ship with USPS, UPS, FedEx, and DHL. High-value orders may require a signature on delivery.
Order Acceptance & Pricing
We reserve the right to refuse or cancel any order at any time. To help prevent fraud, we may ask you to verify your contact or billing details before an order is accepted. While we work to keep all pricing accurate, errors can occur; if an item is mispriced, we may contact you for instructions or cancel the order and notify you.
Contact Us
Phone: +1 272 375 1561
Email: info@purefridgewater.com
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Business Hours: 9 am – 5 pm (Mon–Fri)